Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a...
Posts about
Customer Experience Management
CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates
At Intouch Insight, we’re constantly working on rolling out new features that will help you...
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer...
Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...
Reel Them In: Top 4 Considerations to Drive More Survey Responses
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...
Cast Your Line: Top 6 Methods to Disseminate Your Survey
So, you’ve built your first survey. You spent the time workshopping the questions, made sure...
Consumer Habits: A Retrospective for Restauranteurs
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...
Consumer Habits: Lessons Learned During a Year of Uncertainty
Consumer priorities and purchasing habits are expected to change over time, but last year we saw...
We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing...
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a...