We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing...
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Customer Experience Management
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a...
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX...
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is...
Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits
In the age of the customer, it’s critical for businesses to remain customer-focused to continue...
How to Create a CX Approach for Maximum Impact [White Paper]
There are several trends occurring across the world that are contributing to hyper-competition...
The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer...
The Customer Experience Landscape: Interview with Jim Tincher (Part 1)
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer...
The ROI of Customer Experience: 16 KPIs You Should Be Tracking
We know that great customer experiences lead to increased revenue. Happy customers are loyal...
Customer Experience Management: What Every CX Leader Should Know
Are you trying to lay the groundwork for a standout customer experience management (CEM)...