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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    Customer Experience Management

    Consumer Habits: A Retrospective for Restauranteurs

    To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...

    Consumer Habits: Lessons Learned During a Year of Uncertainty

    Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

    We Build the Future While You Focus on the Now

    At Intouch Insight, our priority is the people we work with every day. That means providing...

    Paper Beats Rock; Mobile Forms Software Beats Paper

    As society experiences this time of uncertainty and trepidation, providing customers with a...

    Making Great Experiences Happen | CX Day 2020

    Every year, the first Tuesday in October marks a very special day for our global community. CX...

    Changes in Consumer Habits | A Closer Look at the Restaurant Industry

    At the start of June, we released the first survey report in our series on Changes in Consumer...

    Changes in Consumer Habits | Download the Report

    At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

    7 Proven Strategies to Boost Survey Response Rates

    Of all the resources you have at your disposal for gathering feedback on how your business is...

    Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

    In the age of the customer, it’s critical for businesses to remain customer-focused to continue...

    How to Create a CX Approach for Maximum Impact [White Paper]

    There are several trends occurring across the world that are contributing to hyper-competition...