Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a...
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Customer Experience Management
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences...
We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing...
The 3 I's of Retail CX: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer journeys...
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX Day...
Cultivating Trust in Times of Change with Jeanne Bliss
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and...
Experiences that Matter - Volume II
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....
Experiences that Matter
Intouch Customer Success Stories
At Intouch, we are very fortunate to work with a diverse and...
Building a Solid Foundation for Your CEM Strategy
Building a state of the art Customer Experience Management (CEM) program is a long-term process and...