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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Customer Experience Management

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a...

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer experiences...

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing...

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys...

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX Day...

Cultivating Trust in Times of Change with Jeanne Bliss

Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and...

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

Experiences that Matter

Intouch Customer Success Stories

At Intouch, we are very fortunate to work with a diverse and...

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process and...