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      Customer Experience Management

      We Build the Future While You Focus on the Now

      At Intouch Insight, our priority is the people we work with every day. That means providing...

      Paper Beats Rock; Mobile Forms Software Beats Paper

      As society experiences this time of uncertainty and trepidation, providing customers with a...

      Making Great Experiences Happen | CX Day 2020

      Every year, the first Tuesday in October marks a very special day for our global community. CX...

      7 Proven Strategies to Boost Survey Response Rates

      Of all the resources you have at your disposal for gathering feedback on how your business is...

      Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

      In the age of the customer, it’s critical for businesses to remain customer-focused to continue...

      How to Create a CX Approach for Maximum Impact [White Paper]

      There are several trends occurring across the world that are contributing to hyper-competition...

      The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)

      In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer...

      The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

      We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer...

      The ROI of Customer Experience: 16 KPIs You Should Be Tracking

      We know that great customer experiences lead to increased revenue. Happy customers are loyal...

      Customer Experience Management: What Every CX Leader Should Know

      Are you trying to lay the groundwork for a standout customer experience management (CEM)...