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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    Customer Experience Management

    Strategies for Customer Experience: Measurement 101

    A customer experience management (CEM) program without a measurement strategy is like having a...

    CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

    At Intouch Insight, we’re constantly working on rolling out new features that will help you...

    Customer Experience Measurement: 16 KPIs the Pros are Tracking

    Ask any customer experience (CX) professional and they’ll tell you that great customer...

    Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

    Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...

    Reel Them In: Top 4 Considerations to Drive More Survey Responses

    If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

    Cast Your Line: Top 6 Methods to Disseminate Your Survey

    So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

    Consumer Habits: A Retrospective for Restauranteurs

    To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...

    Consumer Habits: Lessons Learned During a Year of Uncertainty

    Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

    We Build the Future While You Focus on the Now

    At Intouch Insight, our priority is the people we work with every day. That means providing...

    Paper Beats Rock; Mobile Forms Software Beats Paper

    As society experiences this time of uncertainty and trepidation, providing customers with a...