2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
Customer Experience Measurement
2 min read
The Importance of CX During Economic Instability
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
3 min read
3 Powerful Ways to Visualize Your Data
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
2 min read
The Many Faces of Mystery Shoppers
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...
7 min read
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...
2 min read
The 3 I's of Retail CX: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
2 min read
Top 5 Tips for Better CX Program Measurement
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
6 min read
Essential Restaurant KPIs to Measure Customer Experience Success
As a restaurant owner, you know exactly how competitive the industry is and how critical customer experience (CX) is to business success. An...
2 min read
How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
2 min read
What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...