2 min read
Restaurant Technology, Pet Retailers, and the Latest Banking Trends
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
Customer Experience Measurement
4 min read
How to Choose a Mystery Shopping Company
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
Emerging Experiences: Where Tech Meets Taste
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
2 min read
Breakfast Trends, Popular Pizza Joints, and AI in the Drive-Thru
At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...
2 min read
All New CX Toolkit for 2023
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...
2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
2 min read
The Importance of CX During Economic Instability
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
3 min read
3 Powerful Ways to Visualize Your Data
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
2 min read
The Many Faces of Mystery Shoppers
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...
7 min read
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...