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Restaurant Technology, Pet Retailers, and the Latest Banking Trends
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
2 min read
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
4 min read
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
2 min read
At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...
2 min read
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...
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You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
2 min read
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
3 min read
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
2 min read
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...
7 min read
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...