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Customer Experience

Exploring How Video Mystery Shopping Captures the Human Side of Service

4 min read

Using Video Mystery Shopping to Capture the Human Side of Service

On paper, everything checks out. Your frontline teams are hitting their KPIs. Audit compliance is strong. Customer satisfaction surveys? Decent. And...

4 min read

5 Critical Fixes to Your CX Measurement Strategy

Let’s get brutally honest. If your CX strategy starts and ends with an NPS score and a quarterly mystery shop, you’re not running a strategy. You’re...

Measuring C-Store Technologies using Mystery Shopping

5 min read

Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?

A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile...

Latest Customer Experience Insights for Multi-location Businesses

6 min read

4 Customer Experience Insights for Multi-location Businesses in 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...

Mystery Shopping for Innovation in Retail

6 min read

Are Your Retail Innovations Delivering? Let Mystery Shopping Decide

You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Customer using digital kiosk in-store

5 min read

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...

strategies for improving restaurant efficiency

5 min read

Five Strategies for Improving Restaurant Efficiency

From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.

user leaving a review on a website

3 min read

4 Essential Tips to Strengthen Your Brand's Online Reputation

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...

Retail guide: getting your store ready for the holiday shopping season

4 min read

Retail Guide: Getting Your Store Ready for the Holiday Shopping Season

With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.