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Customer Experience Measurement

2 min read

Customer Experience Management in The Metaverse

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...

importance-of-customer-experience

2 min read

The Importance of CX During Economic Instability

Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...

3 min read

3 Powerful Ways to Visualize Your Data

Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...

Different Types of Mystery Shopping

2 min read

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...

16 KPIs You Should Be Aware of While Measuring Customer Experience

7 min read

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...

Learn what retailers sshuld focus on to increase the ROI of CX programs

2 min read

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...

Customer Experience KPIs for Restaurants

6 min read

Essential Restaurant KPIs to Measure Customer Experience Success

As a restaurant owner, you know exactly how competitive the industry is and how critical customer experience (CX) is to business success. An...

Business professional looking at too much customer experience data

2 min read

How to Fix the Quagmire of Too Much Customer Experience Data

Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...

Business professionals shaking hands on a customer experience partnership

2 min read

What Not to Do When Selecting a CX Technology Platform

Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...