The Many Faces of Mystery Shoppers
If you've followed our blog you’ll know that mystery shopping is one of the main channels we...
Posts about
Customer Experience Measurement
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer...
The 3 I's of Retail CX: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer...
Top 5 Tips for Better CX Program Measurement
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...
Essential Restaurant KPIs to Measure Customer Experience Success
As a restaurant owner, you know exactly how competitive the industry is and how critical...
How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one...
What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to...
Restaurant Operations Series: Using Measurement to Drive Execution
With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are...