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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Customer Experience Measurement

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we...

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer...

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer...

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...

Essential Restaurant KPIs to Measure Customer Experience Success

As a restaurant owner, you know exactly how competitive the industry is and how critical...

How to Fix the Quagmire of Too Much Customer Experience Data

Most companies today have realized that customer experience (CX) is evolving into the number one...

What Not to Do When Selecting a CX Technology Platform

Superior customer experience (CX) can be a game-changing tactic for businesses looking to...

Restaurant Operations Series: Using Measurement to Drive Execution

With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are...