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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Customer Experience Measurement (2)

2 min read

Restaurant Technology, Pet Retailers, and the Latest Banking Trends

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...

Four questions you should ask while evaluating a Mystery Shopping Company

4 min read

How to Choose a Mystery Shopping Company

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...

Key learning from the 2023 Emerging Experiences Study

2 min read

Emerging Experiences: Where Tech Meets Taste

From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...

2 min read

Breakfast Trends, Popular Pizza Joints, and AI in the Drive-Thru

At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...

The all new Customer Experience Toolkit for 2023 by Intouch Insight

2 min read

All New CX Toolkit for 2023

Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...

2 min read

Customer Experience Management in The Metaverse

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...

importance-of-customer-experience

2 min read

The Importance of CX During Economic Instability

Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...

3 min read

3 Powerful Ways to Visualize Your Data

Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...

Learn what retailers sshuld focus on to increase the ROI of CX programs

2 min read

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...