7 min read
Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...
Customer Experience Measurement
7 min read
Essential Restaurant KPIs to Measure Customer Experience Success
In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...
2 min read
Consumer Insights and the Annual Drive-Thru Study
At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This...
3 min read
New 2023 Benchmark Data for Drive-Thru Operators
For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance...
2 min read
Loyalty at Full-Service Restaurants and Accuracy at Drive-Thrus
It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...
2 min read
Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
2 min read
New Cars, Electric Vehicles, and Insurance Coverage
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
3 min read
Demystifying Mystery Shoppers
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
2 min read
Holiday Shopping, Black Friday, and Collecting Customer Feedback
With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
2 min read
Restaurant Technology, Pet Retailers, and the Latest Banking Trends
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...