Skip to the main content.
GET STARTED
Subscribe to our newsletter

Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

Receive the latest articles directly to your inbox with our monthly newsletter.

 

Monthly Newsletter!

Customer Experience Measurement

Different Types of Mystery Shopping

3 min read

The Many Types of Mystery Shopping

With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...

Customer experience measurement kpis

7 min read

Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024

Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...

7 min read

Essential Restaurant KPIs to Measure Customer Experience Success

In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...

2 min read

Consumer Insights and the Annual Drive-Thru Study

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This...

3 min read

New 2023 Benchmark Data for Drive-Thru Operators

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance...

2 min read

Loyalty at Full-Service Restaurants and Accuracy at Drive-Thrus

It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...

2 min read

Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...

2 min read

New Cars, Electric Vehicles, and Insurance Coverage

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...

3 min read

Demystifying Mystery Shoppers

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...

2 min read

Holiday Shopping, Black Friday, and Collecting Customer Feedback

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....