2 min read
Use Technology to Improve Long-term Construction Worker Safety
As we see continued rapid growth in the construction industry, with predictions suggesting real outputs upwards of $1.2 trillion by 2020, one...
2 min read
As we see continued rapid growth in the construction industry, with predictions suggesting real outputs upwards of $1.2 trillion by 2020, one...
2 min read
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
3 min read
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
1 min read
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
1 min read
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
4 min read
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
1 min read
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
3 min read
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...