2 min read
What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
Customer Experience (8)
3 min read
New York Flagship Survey
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
1 min read
LiaCX Customer Experience Management Software [Video]
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
Top Takeaways from CXPA Insight Exchange 2018
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
How to Create a CX Approach for Maximum Impact [White Paper]
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
Customer Experience: An Interview with Jim Tincher (Part 2)
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
4 min read
Customer Experience: An Interview with Jim Tincher (Part 1)
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
1 min read
Customer Experience Management: What Every CX Leader Should Know
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
3 min read
Prepare Your Stores for Boxing Day and the Holiday Season
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...
2 min read
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...