Blog – Customer Experience Management Software

How Mystery Shopping Delivers Real Change

Jul 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
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The Real Key to Customer Loyalty

Jun 20, 2019 | 5 minutes
CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand.
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Humanizing the Customer Experience

Jun 19, 2019 | 5 minutes
In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.
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Learn How to Develop a Journey Mindset

Jun 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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The Customer Experience You Didn't Know About

May 16, 2019 | 5 minutes
CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience.
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The “What’s Next” of Journey Mapping

May 09, 2019 | 5 minutes
CX thought leader, Jeannie Walters, shares tips for getting the most value from your journey mapping initiatives.
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The What. The So What. The Now What. From Customer Experience Data to Outcomes.

Apr 04, 2019 | 7 minutes
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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How to Analyze Qualitative Customer Feedback

Feb 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
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4 Steps to Improve Your Franchise's Customer Experience

Jan 17, 2019 | 6 minutes
Learn how to improve customer experience at your franchise with four useful steps.
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7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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