Employee Experience – Good for Employees, Good for Business
Guest Post by Annette Franz, CCXP
The Key to Cultivating Loyalty Part 1: Taking Action on Customer Feedback
Guest post by Jim Bass, Designing the Difference
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered...
Sun's out, new features out
We are always perfecting Intouch products based on your feedback, and now it's easier than ever...
How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...
The Real Key to Customer Loyalty
Guest Post by Colin Shaw, Beyond Philosophy
Learn How to Develop a Journey Mindset
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...
The Customer Experience You Didn't Know About
Guest Post by Colin Shaw, Beyond Philosophy
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP
Customer journey mapping can be a powerful tool to truly...