How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...
The Real Key to Customer Loyalty
Guest Post by Colin Shaw, Beyond Philosophy
Learn How to Develop a Journey Mindset
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...
The Customer Experience You Didn't Know About
Guest Post by Colin Shaw, Beyond Philosophy
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP
Customer journey mapping can be a powerful tool to truly...
Take Action to Drive CX Business Value at CXPA Insight Exchange 2018
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight...
Goodbye Winter, Hello New Features
This spring release includes exciting new features that will bring more user empowerment to your...
The What. The So What. The Now What. From Customer Experience Data to Outcomes.
Guest Post by Annette Franz, CCXP
10 Essential Restaurant KPIs to Measure Customer Experience Success
As a restaurant owner, you know exactly how competitive the industry is and how critical...