4 min read
Retail Guide: Getting Your Store Ready for the Holiday Shopping Season
With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.
6 min read
12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
2 min read
CX Tech Top-ups: IntouchSurvey® Updates and New Templates!
At Intouch, we are committed to continuously improving our platform to meet the evolving needs of our clients. This month, we’re excited to introduce...
3 min read
5 Key Steps to Launching a Mystery Shopping Program
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
5 min read
7 Must-Have CX Software Features You Can't Ignore
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...
8 min read
Customer Retention Matters: 5 Strategies for Long-Term Success
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
Top Retail Trends Enhancing Shopping Experiences
Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are...
3 min read
Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
2 min read
CX Tech Top-ups: New Enhancements in Intouch Intelligence!
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper...
3 min read
Unveiling Key Online Shopping Trends for 2024
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...