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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

CX Tech Top-ups: Powerful PDFs!

At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our PDF layouts.

2 min read

Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...

2 min read

Are Kum & Go and Del Taco Doing Loyalty Programs Right?

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...

2 min read

2023 Convenience Store Trends: Food, Fuel, and the Future

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...

cx-tech

1 min read

CX Tech Top-ups: Level-up with Intouch!

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...

2 min read

New Cars, Electric Vehicles, and Insurance Coverage

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...

3 min read

Make the Most of Routine Inspections

Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...

3 min read

Demystifying Mystery Shoppers

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...

1 min read

CX Tech Top-ups: You’re Invited to Our Software Training Webinar!

Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...

2 min read

Holiday Shopping, Black Friday, and Collecting Customer Feedback

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....