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        How Mystery Shopping Delivers Real Change

        Guest Post by Jeannie Walters, CCXP

        Humanizing the Customer Experience

        And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

        The Real Key to Customer Loyalty

        Guest Post by Colin Shaw, Beyond Philosophy

        Learn How to Develop a Journey Mindset

        We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

        The Customer Experience You Didn't Know About

        Guest Post by Colin Shaw, Beyond Philosophy

        The “What’s Next” of Journey Mapping

        Guest Post by Jeannie Walters, CCXP

        Customer journey mapping can be a powerful tool to truly...

        Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

        In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight...

        Goodbye Winter, Hello New Features

        This spring release includes exciting new features that will bring more user empowerment to your...

        10 Essential Restaurant KPIs to Measure Customer Experience Success

        As a restaurant owner, you know exactly how competitive the industry is and how critical...