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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

Changes in Consumer Habits | Convenience Stores and Gas Stations

This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer...

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

Incorporating Customer Feedback in your Business Planning

“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new...

Experiences that Matter

Intouch Customer Success Stories

At Intouch, we are very fortunate to work with a diverse and...

Protecting Your Brand by Harnessing the Power of Consumer Intent

The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples...

Measuring Customer Experience During a Global Crisis (Part 1)

As businesses scramble to pivot their sales model, you might find yourself estranged from the...

How to Succeed in the Age of Covid-19

As the reality of living in a pandemic starts to sink in, businesses are looking for ways to...

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process...