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    Blog

    The Key to Cultivating Loyalty Part 1: Taking Action on Customer Feedback

    Guest post by Jim Bass, Designing the Difference

    Sun's out, new features out

    We are always perfecting Intouch products based on your feedback, and now it's easier than ever...

    How Mystery Shopping Delivers Real Change

    Guest Post by Jeannie Walters, CCXP

    Humanizing the Customer Experience

    And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

    The Real Key to Customer Loyalty

    Guest Post by Colin Shaw, Beyond Philosophy

    Learn How to Develop a Journey Mindset

    We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

    The Customer Experience You Didn't Know About

    Guest Post by Colin Shaw, Beyond Philosophy

    The “What’s Next” of Journey Mapping

    Guest Post by Jeannie Walters, CCXP

    Customer journey mapping can be a powerful tool to truly...