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As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper insights. This month's updates include an enhancement to saved filters, the addition of a legend on the...
3 min read
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
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Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
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It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...
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Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
6 min read
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
2 min read
This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the...
4 min read
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here! This year, we aimed to address three primary...
4 min read
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
