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How Shake Shack Leveraged Guest Insights for Smarter Packaging
Curious to learn how Shake Shack leveraged data and guest feedback to guide packaging decisions, avoid costly missteps, and support their aggressive growth plans?
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Can a Voice AI Drive-Thru Become Your Best Order Taker?
“Heads up, AI is giving us a hand today” reads the label on the drive-thru speaker. Does that make you feel confident, or uncomfortable? Afterall, it...
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Emerging Restaurant Trends Smart Operators Are Using to Win in 2025
Drive-thrus are talking back. Kiosks are taking orders. And mobile apps? They’re doing everything except handing you your fries.
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Pizza Trends: Are C-Stores Carryout Contenders?
In most major metropolitan markets, grabbing a pizza at a gas station can feel like a last resort. Sure, it's convenient, but more consumers don't...
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Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?
A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile...
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Can Friendliness Outperform Flavor As The Next Big Pizza Trend?
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...
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4 Customer Experience Insights for Multi-location Businesses in 2025
Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...
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Are Your Retail Innovations Delivering? Let Mystery Shopping Decide
You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...
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Pizza Trends: The Impact of Third-Party Delivery
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
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Micro-Moments That Make or Break Customer Satisfaction in QSRs
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...