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The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm. This shift is driven by tech-savvy consumers who want convenience, speed, and better experiences.
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As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper...
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The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
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Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
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It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...
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Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
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It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
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This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the...
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Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!
