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Monthly Newsletter!

3 min read

Demystifying Mystery Shoppers

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do they do? Mystery shopping is a form of market research. Over the last 80 years, it has only grown in...

1 min read

CX Tech Top-ups: You’re Invited to Our Software Training Webinar!

Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...

2 min read

Holiday Shopping, Black Friday, and Collecting Customer Feedback

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....


3 min read

Welcome to ChatGPT, May I Take Your Order?

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...

New add-on features packs are available in the Intouch Insight Platform

2 min read

CX Tech Top-ups: New Product Add-On Feature Packs!

The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...

2 min read

Restaurant Technology, Pet Retailers, and the Latest Banking Trends

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...

How will the right restaurant inspection software help your team?

3 min read

3 Benefits of Restaurant Inspection Software

All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...

Four questions you should ask while evaluating a Mystery Shopping Company

4 min read

How to Choose a Mystery Shopping Company

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...

Key learning from the 2023 Emerging Experiences Study

2 min read

Emerging Experiences: Where Tech Meets Taste

From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...

Customize your dashboards to uncover the truth behind your cx data

1 min read

CX Tech Top-ups: Greater Visibility into Your Data!

At Intouch Insight we are constantly revamping our software to make it as powerful as possible. This month, we added new features to the Intouch...