Blog

Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

It’s a New Dawn! It’s a New Day! It’s Product Updates for May!

At Intouch Insight, we’re constantly working on new features to make our products even better....

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest...

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual....

Virtual Mystery Shopping Do’s and Don’ts in 2021

Keeping experiences consistent, both in-person and online has never been more important. Over...

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing...

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer...