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    Making Great Experiences Happen | CX Day 2020

    Every year, the first Tuesday in October marks a very special day for our global community. CX...

    Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

    Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...

    Top 5 Tips for Better CX Program Measurement

    In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...

    Measuring Customer Experience During a Global Crisis (Part 2)

    Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...

    Do Something Great with Customer Feedback (Webinar Recap)

    Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and...

    Experiences that Matter - Volume II

    At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

    Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

    This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...

    Changes in Consumer Habits | A Closer Look at the Restaurant Industry

    At the start of June, we released the first survey report in our series on Changes in Consumer...

    Changes in Consumer Habits | Download the Report

    At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

    Incorporating Customer Feedback in your Business Planning

    “Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new...