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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

3 min read

New 2023 Benchmark Data for Drive-Thru Operators

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of...

1 min read

CX Tech Top-ups: Do more with your Data!

This month at Intouch Insight we have introduced several new updates to our CX platform. These changes will help you get the most out of your data so...

2 min read

Loyalty at Full-Service Restaurants and Accuracy at Drive-Thrus

It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...

4 min read

Have McDonald's or Taco Bell Found the Future of Drive-Thru?

A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more...

CX Tech Top-ups: Powerful PDFs!

At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our...

2 min read

Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...

2 min read

Are Kum & Go and Del Taco Doing Loyalty Programs Right?

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...

2 min read

2023 Convenience Store Trends: Food, Fuel, and the Future

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...

cx-tech

1 min read

CX Tech Top-ups: Level-up with Intouch!

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...

2 min read

New Cars, Electric Vehicles, and Insurance Coverage

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...