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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

3 min read

Five Opportunities for Convenience Stores in 2023

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina. Watt’s speech covered observations and...

Five trends impacting convenience trends today

3 min read

Summer 2022 Convenience Store Trends

With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience...

2 min read

How to Promote Responsible Sales for Multi-Location Businesses

When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their...

1 min read

CX Tech Top-ups: Save time, organize, and analyze!

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and...

2 min read

Coffee: A Hot Commodity for Convenience Stores

Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the...

List of Do’s and Don’ts to design a high-impact virtual mystery shopping program

2 min read

Virtual Mystery Shopping Do’s and Don’ts in 2022

Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in...

2 min read

CX Tech Top-ups: Made to make analyzing data as simple as possible!

A new month means new product features at Intouch Insight. We have added several new updates to the Intouch Platform and IntouchCheck™ that will help...

Decode the mystery shopping process in 5 steps

2 min read

The Mystery Shopping Process in 5 Steps

With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t...

1 min read

CX Tech Top-ups- New Features for the Summer!

Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making...

3 min read

3 Reasons To Use A Professional Mystery Shopping Provider

When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...