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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Measuring C-Store Technologies using Mystery Shopping

5 min read

Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?

A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile order isn’t ready when they arrive. A driver at the pump fumbles with the loyalty app, unsure if it...

Exploring the friendliness pizza trend from the 2025 Pizza DELCO Study

5 min read

Can Friendliness Outperform Flavor As The Next Big Pizza Trend?

Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...

Latest Customer Experience Insights for Multi-location Businesses

6 min read

4 Customer Experience Insights for Multi-location Businesses in 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...

Mystery Shopping for Innovation in Retail

6 min read

Are Your Retail Innovations Delivering? Let Mystery Shopping Decide

You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...

The Impact of Third-Party Delivery on the Pizza Industry

4 min read

Pizza Trends: The Impact of Third-Party Delivery

Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Beyond the Slice: Insights into Pizza Excellence

6 min read

6 Key Pizza Trends from the 2025 Pizza DELCO Report

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for...

Customer using digital kiosk in-store

5 min read

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...

employee reviewing shelves at retail store

3 min read

Five Steps To More Efficient Retail Stocking

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...

2024 in review

2 min read

2024 in Review: Big Trends, Key Insights, and Client Stories

As 2024 comes to a close, it’s clear that this year brought significant changes to the restaurant and convenience store industries. From innovative...