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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

    We Build the Future While You Focus on the Now

    At Intouch Insight, our priority is the people we work with every day. That means providing...

    The 3 I's of Retail Customer Experience: Intelligence, Improvement and Impact

    The CX world has been turned on its head. Even before the global pandemic changed customer...

    Lessons from 2020

    Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

    How Grocery Stores Can Use Customer Feedback to Design a Path Forward

    With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

    Using Feedback To Perfect The Customer Experience: How Surveys Help Restaurants

    As restaurants digitally accelerate and adapt to new service models, customers are grappling...

    Paper Beats Rock; Mobile Forms Software Beats Paper

    As society experiences this time of uncertainty and trepidation, providing customers with a...

    Changes in Consumer Habits During the COVID-19 Pandemic

    This year has thrown everyone a massive curveball in the form of the biggest public health...

    Making Great Experiences Happen | CX Day 2020

    Every year, the first Tuesday in October marks a very special day for our global community. CX...

    Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

    Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...

    Top 5 Tips for Better CX Program Measurement

    In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...