3 Reasons You Should Be Using Mobile Inspection Software
Regular operational audits and site inspection are invaluable methods to ensure your brand...
Consumer Behavior & COVID Adjustments in Convenience Stores
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back...
The Many Faces of Mystery Shoppers
If you've followed our blog you’ll know that mystery shopping is one of the main channels we...
CX Tech Top-ups: Three feature updates!
As summer is winding down and we start to look ahead to the fall, our teams have been working to...
Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a...
CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates
At Intouch Insight, we’re constantly working on rolling out new features that will help you...
Customer Experience Measurement: 16 KPIs the Pros are Tracking
Ask any customer experience (CX) professional and they’ll tell you that great customer...
Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...
Level Up Your CX Game with Feature Enhancements for June
Constant improvement is the name of the game! At Intouch Insight, we want to provide you with...
Reel Them In: Top 4 Considerations to Drive More Survey Responses
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...