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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

3 min read

Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report.

Cool features enhancement to our suite of CX softwares

2 min read

CX Tech Top-ups for September- Three feature updates!

A new month means new product updates from Intouch Insight. We have introduced several new features across our platforms and can’t wait for you to...

3 ways mobile inspection software can improve your inspections

2 min read

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your...

Key finding in 2021 on consumer behavior & COVID adjustments in convenience stores

3 min read

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference...

Different Types of Mystery Shopping

2 min read

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...

Take your CX improvements to the next level with new integrations and enhancements.

2 min read

CX Tech Top-ups: Three feature updates!

As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it...

Strategies for Customer Experience Management

3 min read

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...

New CX Technology updates to Intouch Platform,  IntouchSurvey™, and IntouchCheck™

3 min read

CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several...

16 KPIs You Should Be Aware of While Measuring Customer Experience

7 min read

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...

Mystery Shopping and Operational Audits - A Holistic Solution To Improve Customer Experience

3 min read

Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose...