Why You Need A Blended Approach to CEM
We have good news and bad news.
As a business, there are a number of challenges you can expect...Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off...
2019 In The Rear View
The new year is in full swing but we wanted to look at a few things that made 2019 stand out...
Keys to Cultivating Loyalty Part 2: Designing Great Experiences
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part...
Employee Experience – Good for Employees, Good for Business
Guest Post by Annette Franz, CCXP
The Key to Cultivating Loyalty Part 1: Action Customer Feedback
Guest post by Jim Bass, Designing the Difference
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered...
Sun's out, new features out
We are always perfecting Intouch products based on your feedback, and now it's easier than ever...
How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP