Changes in Consumer Habits | Convenience Stores and Gas Stations
This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...
Changes in Consumer Habits | A Look at the Restaurant Industry
At the start of June, we released the first survey report in our series on Changes in Consumer...
Changes in Consumer Habits | Download the Report
At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new...
Experiences that Matter
Intouch Customer Success Stories
At Intouch, we are very fortunate to work with a diverse and...
Protecting Your Brand by Harnessing the Power of Consumer Intent
The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples...
Measuring Customer Experience During a Global Crisis (Part 1)
As businesses scramble to pivot their sales model, you might find yourself estranged from the...
How to Succeed in the Age of Covid-19
As the reality of living in a pandemic starts to sink in, businesses are looking for ways to...
Building a Solid Foundation for Your CEM Strategy
Building a state of the art Customer Experience Management (CEM) program is a long-term process...