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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

    Sun's out, new features out

    We are always perfecting Intouch products based on your feedback, and now it's easier than ever...

    How Mystery Shopping Delivers Real Change

    Guest Post by Jeannie Walters, CCXP

    Humanizing the Customer Experience

    And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

    The Real Key to Customer Loyalty

    Guest Post by Colin Shaw, Beyond Philosophy

    Learn How to Develop a Journey Mindset

    We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

    The Customer Experience You Didn't Know About

    Guest Post by Colin Shaw, Beyond Philosophy

    The “What’s Next” of Journey Mapping

    Guest Post by Jeannie Walters, CCXP

    Customer journey mapping can be a powerful tool to truly...

    Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

    In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight...

    Goodbye Winter, Hello New Features

    This spring release includes exciting new features that will bring more user empowerment to your...