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Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today. And this is...
1 min read
At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...
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Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
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Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
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Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...
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With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
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Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
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The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...
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What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
