Blog

Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

Why You Need A Blended Approach to CEM

We have good news and bad news.

As a business, there are a number of challenges you can expect...

Your Guide to Mastering CX in 2020

January and February are slow-moving months for consumers. People are scrambling to pay off...

2019 In The Rear View

The new year is in full swing but we wanted to look at a few things that made 2019 stand out...

Keys to Cultivating Loyalty Part 2: Designing Great Experiences

Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part...

The Key to Cultivating Loyalty Part 1: Action Customer Feedback

Guest post by Jim Bass, Designing the Difference

Maximizing the Employee's Role in the Customer Experience

We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered...

Sun's out, new features out

We are always perfecting Intouch products based on your feedback, and now it's easier than ever...

How Mystery Shopping Delivers Real Change

Guest Post by Jeannie Walters, CCXP