3 min read
Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report.
2 min read
A new month means new product updates from Intouch Insight. We have introduced several new features across our platforms and can’t wait for you to...
2 min read
Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your...
3 min read
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference...
2 min read
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...
2 min read
As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it...
3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
3 min read
At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several...
7 min read
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...
3 min read
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose...
