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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

How Surveys Help Restaurants Perfect the Customer Experience

As restaurants digitally accelerate and adapt to new service models, customers are grappling...

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a...

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health...

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX...

Cultivating Trust in Times of Change with Jeanne Bliss

Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...

Do Something Great with Customer Feedback (Webinar Recap)

Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and...