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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

2 min read

How High's Consistently Achieves CX Goals With Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after year?

6 min read

Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together

It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...

june-new-features-blog

2 min read

CX Tech Top-ups: IntouchCheck® Updates and New Templates!

This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the...

Tobacco Compliance: Age Verification Study 2024

4 min read

Tobacco Compliance: Insights From the Age Verification Study 2024

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...

2024 Convenience store trends report

4 min read

C-Store Trends: Insights Into the Future of Convenience Stores

Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!

Mystery shopping score

4 min read

Mystery Shopping Scores: Understanding Brand Execution

Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...

Learn how Intouch helps C-store leaders like Parkland Corporation improve customer experience and operational efficiency.

2 min read

Parkland Partners With Intouch to Transform C-Store CX

Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...

may new features blog main image

1 min read

Elevate Your Efficiency: Media Export Preview & Simplified Trigger Control

Happy May! At Intouch Insight, we're dedicated to improving our software so you can provide great customer experiences. This month, we're excited to...

3 min read

The Many Types of Mystery Shopping

With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...

QSR guest experiences

5 min read

QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]

When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...