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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

    Measuring Customer Experience During a Global Crisis (Part 2)

    Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...

    Do Something Great with Customer Feedback (Webinar Recap)

    Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and...

    Experiences that Matter - Volume II

    At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

    Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

    This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...

    Changes in Consumer Habits | A Closer Look at the Restaurant Industry

    At the start of June, we released the first survey report in our series on Changes in Consumer...

    Changes in Consumer Habits | Download the Report

    At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

    Incorporating Customer Feedback in your Business Planning

    “Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new...

    Experiences that Matter

    Intouch Customer Success Stories

    At Intouch, we are very fortunate to work with a diverse and...

    Protecting Your Brand by Harnessing the Power of Consumer Intent

    The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples...

    How to Measure Customer Experience During a Global Crisis (Part 1)

    As businesses scramble to pivot their sales model, you might find yourself estranged from the...