GET STARTED
GET STARTED

Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

Receive the latest articles directly to your inbox with our monthly newsletter.

 

Monthly Newsletter!

3 min read

Consumer Habits: Aligning Restaurants with the ‘New Normal’

As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food. But what does the relationship between patrons and food establishments look like within the context of the...

2 min read

CX Tech Top-ups for October- New feature updates!

October is here and so are new product features. We have equipped Intouch Platform with several new feature updates that will help you collect, manage, and analyze your data.

3 min read

Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report.

2 min read

CX Tech Top-ups for September- Three feature updates!

A new month means new product updates from Intouch Insight. We have introduced several new features across our platforms and can’t wait for you to try them out.

2 min read

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms.

3 min read

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer...

2 min read

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who exactly are mystery shoppers? This is a topic that can still cause some confusion.

2 min read

CX Tech Top-ups: Three feature updates!

As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it easier to get more from the tools you use everyday! This month, we have launched several new features...

3 min read

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and...

3 min read

CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several new additions across our platforms and can’t wait for you to use them.