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        Blog

        The Key to Cultivating Loyalty Part 2: Designing Great Experiences

        Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part...

        The Key to Cultivating Loyalty Part 1: Taking Action on Customer Feedback

        Guest post by Jim Bass, Designing the Difference

        Sun's out, new features out

        We are always perfecting Intouch products based on your feedback, and now it's easier than ever...

        How Mystery Shopping Delivers Real Change

        Guest Post by Jeannie Walters, CCXP

        Humanizing the Customer Experience

        And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

        The Real Key to Customer Loyalty

        Guest Post by Colin Shaw, Beyond Philosophy

        Learn How to Develop a Journey Mindset

        We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

        The Customer Experience You Didn't Know About

        Guest Post by Colin Shaw, Beyond Philosophy