3 min read
Out of the frying pan and into the fire! Now that government mandated shutdowns are behind us and businesses are allowed to keep their doors open, brands are facing a shortage of front line workers across all industries. And this labor shortage...
6 min read
Mystery shopping works. But, to reap the rewards, you need the right program, the right questions, and the right partner.
3 min read
Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated just how nimble they can be by rolling out new operational initiatives and last mile services. While lockdowns and travel restrictions meant we didn’t have to...
3 min read
As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food. But what does the relationship between patrons and food establishments look like within the context of the...
3 min read
Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report.
2 min read
Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms.
3 min read
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer...
2 min read
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who exactly are mystery shoppers? This is a topic that can still cause some confusion.
3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and...
7 min read
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy customers are loyal customers that will bring both repeat and new business by word of mouth. But how can you...
