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Jon Laurie-Beaumont

2 min read

Are Kum & Go and Del Taco Doing Loyalty Programs Right?

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent...

2 min read

2023 Convenience Store Trends: Food, Fuel, and the Future

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...

2 min read

New Cars, Electric Vehicles, and Insurance Coverage

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...

3 min read

Make the Most of Routine Inspections

Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...

3 min read

Demystifying Mystery Shoppers

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...

2 min read

Holiday Shopping, Black Friday, and Collecting Customer Feedback

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....

ai-in-the-drive-thru

3 min read

Welcome to ChatGPT, May I Take Your Order?

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...

2 min read

Restaurant Technology, Pet Retailers, and the Latest Banking Trends

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...

How will the right restaurant inspection software help your team?

3 min read

3 Benefits of Restaurant Inspection Software

All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...

Four questions you should ask while evaluating a Mystery Shopping Company

4 min read

How to Choose a Mystery Shopping Company

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...