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2 min read

Coffee: A Hot Commodity for Convenience Stores

Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the afternoon, just under 75% of consumers surveyed said they regularly purchase coffee. So how can convenience...

3 min read

3 Reasons To Use A Professional Mystery Shopping Provider

When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer experience initiatives. Professional mystery shoppers provide eyewitness reports on physical environments,...

Three powerful dashboards to do more with your customer experience and mystery shopping data

3 min read

3 Powerful Ways to Visualize Your Data

Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging. That’s where our...

Five Consumer Trends Impacting Restautants in 2022

3 min read

Spring 2022 Consumer Trends for Restaurants

Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and operational data. And it’s also why we regularly release insights we’ve gathered from consumers across North...

Key takeaways from how convenience stores can capitalize on mystery shopping.

5 min read

How Convenience Stores Can Capitalize on Mystery Shopping

It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making more local purchases, shifting the times they visit stores to avoid crowds, and wanting to complete...

3 min read

How to Make the Most of Your Mystery Shopping Budget

When someone starts a sentence with “If money was no object,” you know what follows will be a grandiose and idealistic proposition. But the cost associated with new endeavours will always be a factor.

How You can Leverage Automation to Get More Out of Your Mystery Shopping Data

2 min read

3 Ways to Automate Your Mystery Shopping Data

Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering on brand standards and adhering to operating standards. Brands who utilize these types of programs are already ahead of the game when it comes to improving...

Launch a Mystery Shopping Program

2 min read

4 Key Steps to Launching a Mystery Shopping Program

Over decades of managing mystery shopping programs we've seen time and time again that the overall success of a program hinges on the initial design. We've worked with brands across countless industries and, while specifics vary, the initial steps to...

Use These 3 Features To Elevate Mystery Shopping Program

2 min read

3 Essential Features of Modern Mystery Shopping

The practice of mystery shopping can trace its roots back to research methods in the 1940’s designed to assess operational and behavioral performance. While the core principle of observing and assessing locations and people who are unaware remains just...

The New Year Brings New Opprtunities

1 min read

Intouch and you in 2022

The new year brings new opportunities.

Despite all the curveballs 2021 threw at us and our partners, we’ve continued to have a discernible impact working with amazing brands across North America and are excited to continue to grow in 2022. We always kick...