Justine Lambros

Content Marketing Specialist

Employee Engagement: The Most Important Link in Your CX Chain

In most business models today, operations teams run the-day to-day aspects of the business and...

Three Customer Experience Lessons from Forrester’s CX NYC Forum

Last week, we attended Forrester’s 2018 CX NYC Forum. The two-day forum was filled with...

How to Improve Restaurant Inspections with Mobile Forms

The importance of health and safety ratings at any given restaurant not only translates into a...

How to Take Action on Your Customer Experience Data

Companies today have done a good job at listening and keeping a pulse on the voice of their...

What Not to Do When Selecting a CX Technology Platform

Superior customer experience (CX) can be a game-changing tactic for businesses looking to...

4 Ways Restaurant Mystery Shopping Improves Customer Experience

When it comes to dining out, there’s no doubt that customers expect a seamless experience -...

LiaCX Customer Experience Management Software [Video]

The way a customer perceives their experience with a brand can make all the difference between a...

Customer Experience: An Interview with Jim Tincher (Part 2)

In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer...

Customer Experience: An Interview with Jim Tincher (Part 1)

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer...