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Woman using a customer loyalty app at a convenience and gas store

4 min read

4 Ways to Build Customer Loyalty as Convenience and Gas Retailers

It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for today's consumer. But, in-store considerations such as product variety and promotions also have a big...

Employee helping a customer at a convenience and gas store

1 min read

Employee Engagement: The Most Important Link in Your CX Chain

In most business models today, operations teams run the-day to-day aspects of the business and ensure the delivery of efficient service that meets...

Forrester CX NYC 2018 Forum

4 min read

Three Customer Experience Lessons from Forrester’s CX NYC Forum

Last week, we attended Forrester’s 2018 CX NYC Forum. The two-day forum was filled with informative sessions held by Forrester’s customer experience...

3 min read

How to Improve Restaurant Inspections with Mobile Forms

The importance of health and safety ratings at any given restaurant not only translates into a business’ ability to keep existing customers loyal,...

Young professionals analyzing customer experience data

2 min read

How to Take Action on Your Customer Experience Data

Companies today have done a good job at listening and keeping a pulse on the voice of their customers (VoC). Whether it’s listening through social...

Business professionals shaking hands on a customer experience partnership

2 min read

What Not to Do When Selecting a CX Technology Platform

Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...

Server pouring wine for a happy customer at a restaurant

3 min read

4 Ways Restaurant Mystery Shopping Improves Customer Experience

When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....

Customers Enjoying Their Coffee

1 min read

LiaCX Customer Experience Management Software [Video]

The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.

The Right Approach to CX Interview with Jim Tincher Part 2

5 min read

Customer Experience: An Interview with Jim Tincher (Part 2)

In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...

Interview with Jim Tincher

4 min read

Customer Experience: An Interview with Jim Tincher (Part 1)

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...