Justine Lambros

Content Marketing Specialist

Drive CX Business Value at CXPA Insight Exchange 2018

In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things customer experience. It's our first time attending the conference, and while we won’t miss our chance to try some traditional Creole cuisine, our sights are set on sharing and gathering insights from the best and brightest stakeholders in the customer experience space.

The theme of this years event “CX Business Value: Identify, Measure, and Grow!” couldn’t be more appropriate. Tying business value to CX initiatives is a common issue among all businesses today, and for companies that want to stay competitive, proving the ROI of their CX initiatives is an essential on-going activity.

Essential Restaurant KPIs to Measure Customer Experience Success

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How Cannabis Retailers Can Responsibly Sell Marijuana

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5 Stories of Great Customer Experiences That Would Make Mom Proud

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CX Executive Search: An Interview with Christopher Rios

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