Lindsay Sykes

Director of Marketing

Employee Experience – Good for Employees, Good for Business

Guest Post by Annette Franz, CCXP

Maximizing the Employee's Role in the Customer Experience

We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered...

How Mystery Shopping Delivers Real Change

Guest Post by Jeannie Walters, CCXP

Humanizing the Customer Experience

And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event...

Learn How to Develop a Journey Mindset

We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the...

The “What’s Next” of Journey Mapping

Guest Post by Jeannie Walters, CCXP

Customer journey mapping can be a powerful tool to truly...

From Customer Experience Data to Outcomes

Guest Post by Annette Franz, CCXP

Six Tech Essentials to Streamline Your Restaurant’s Operations

Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

Moments that Matter: Your Journey Mapping Questions Answered

We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that...

How to Analyze Qualitative Customer Feedback

Data analysis is incredible. The way customer experience platforms can take data such as survey...