Hotel guests want to check out with a memorable experience. The quality of their room, view, food, and service all add up to the overall level of hospitality they feel they received. By providing first-class hospitality every time, you’ll be ensuring the satisfaction and loyalty of your guests.
The challenge is, whether you operate one hotel or hundreds, driving consistent team performance is no easy feat. The high-traffic nature of the hotel industry requires focused, efficient teams that are able to prioritize the details needed to wow your guests - even amongst the chaos.
So what’s the best way to manage teams efficiently and keep them on top of daily tasks and processes?
With decades of experience collecting business insights across various industries, we’ve learned that measuring and enforcing operational standards as often as possible is crucial for improving team performance.
By measuring more often, you’ll help your teams:
Focus on standards important to your brand
Deliver consistent performance
Become more accountable
We built IntouchCheck to give managers a tool they could use every day to efficiently measure performance, reinforce standards, and find and resolve issues before they impact guests.
In this four part blog series, we'll discuss four impotant hotel checks you should be doing to keep your operations running seamlessly and share best practices for measuring performance daily to ensure memorable, quality experiences.