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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Hospitality

3 min read

Four Ways to Improve Your Hotel Operations

In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of daily operational tasks, and special events can make finding efficiencies challenging.

Improving Guest Loyalty Using CSAT Surveys

1 min read

How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels

In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and any issues that contribute to poor experiences - and then work diligently to continuously improve the guest...

Mystery Shopping For Hotels

2 min read

How to Leverage Hotel Mystery Shopping to Improve Guest Experience

Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that experience meets or exceeds the expectations of their customers, hotel owners and operators need to get...

1 min read

Are You Doing These 4 Important Hotel Checks?

Hotel guests want to check out with a memorable experience. The quality of their room, view, food, and service all add up to the overall level of hospitality they feel they received. By providing first-class hospitality every time, you’ll be ensuring the...

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1 min read

How to Build Efficient Teams With Hotel Housekeeping Checklists

Cleanliness is one of the first things guests notice about a hotel - making housekeeping a top priority for both hoteliers and their guests. That being said, housekeeping is about more than maintaining clean rooms - it’s about ensuring guests have...

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1 min read

Streamline Issue Management with Hotel Maintenance Checklists

Maintaining a clean, functioning hotel property and amenities plays a big role in your guest’s experience. When the ice machine, elevators, lights, or restrooms aren’t working, the quality of your guest's stay is impacted.

Having your teams perform hotel...