3 min read
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...
Customer Experience Management (4)
2 min read
Drive CX Business Value at CXPA Insight Exchange 2018
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...
4 min read
Moments that Matter: Your Journey Mapping Questions Answered
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...
3 min read
4 Steps to Improve Your Franchise's Customer Experience
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
3 min read
Delivering a Seamless CX: Lessons from Forrester CX SF
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
2 min read
How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
4 min read
5 Stories of Great Customer Experiences That Would Make Mom Proud
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
5 min read
Reputation Management for Multi-Location Businesses
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
11 min read
CX Executive Search: An Interview with Christopher Rios
We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an executive search firm based in Sarasota, FL. We learned...