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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Customer Experience Management (3)

Customer Experience Management: What Every CX Leader Should Know

Are you trying to lay the groundwork for a standout customer experience management (CEM)...

The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new...

The Key to Effective Mystery Shopping: Understanding Your Customer

Have you ever been in a situation where you ask a question only to receive an answer that isn’t...

VoE: How Employee Feedback Contributes to Your CEM Program

While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s...

CXM Maturity Series: Does Your CX Need to Evolve?

Achieving great customer experience (CX) is becoming more and more challenging for...

CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

It’s no secret that people are resistant to change - and when it comes to organizational change,...

How To Create The Most Effective Survey Questions

When creating customer satisfaction surveys, it’s necessary to come up with survey questions...

Why Customer Feedback is Vital to Your Business

Everyone can remember a time they’ve either hung up the phone or left a store unhappy...

Why Operations Teams Should Care About CEM

First things first: before we tell you why your operations team should care about customer...

CSAT Survey Best Practices

What do customers think about your brand? Are they satisfied with your customer service? Do they...