5 min read
Strategies for Improving Restaurant Efficiency and Guest Loyalty
It’s no secret that the restaurant business is incredibly competitive. Your customers have countless choices, so it can be challenging to create a...
Customer Experience Management (5)
4 min read
4 Ways to Build Customer Loyalty as Convenience and Gas Retailers
It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for...
1 min read
Employee Engagement: The Most Important Link in Your CX Chain
In most business models today, operations teams run the-day to-day aspects of the business and ensure the delivery of efficient service that meets...
4 min read
Three Customer Experience Lessons from Forrester’s CX NYC Forum
Last week, we attended Forrester’s 2018 CX NYC Forum. The two-day forum was filled with informative sessions held by Forrester’s customer experience...
2 min read
How to Take Action on Your Customer Experience Data
Companies today have done a good job at listening and keeping a pulse on the voice of their customers (VoC). Whether it’s listening through social...
2 min read
Use Technology to Improve Long-term Construction Worker Safety
As we see continued rapid growth in the construction industry, with predictions suggesting real outputs upwards of $1.2 trillion by 2020, one...
1 min read
LiaCX Customer Experience Management Software [Video]
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
Top Takeaways from CXPA Insight Exchange 2018
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
How to Create a CX Approach for Maximum Impact [White Paper]
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
Customer Experience: An Interview with Jim Tincher (Part 2)
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...