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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Customer Experience Management (2)

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing...

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a...

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX...

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer...

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

7 Proven Strategies to Boost Survey Response Rates

Of all the resources you have at your disposal for gathering feedback on how your business is...

Customer Interview ABC Fine Wine & Spirits

In the age of the customer, it’s critical for businesses to remain customer-focused to continue...

How to Create a CX Approach for Maximum Impact [White Paper]

There are several trends occurring across the world that are contributing to hyper-competition...

Customer Experience: An Interview with Jim Tincher (Part 2)

In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer...

Customer Experience: An Interview with Jim Tincher (Part 1)

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer...