2 min read
The Importance of CX During Economic Instability
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
Customer Experience Management (2)
2 min read
The Benefit of Loyalty Programs Amidst Rising Inflation
As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...
3 min read
3 Powerful Ways to Visualize Your Data
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
3 min read
Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
1 min read
We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
2 min read
The 3 I's of Retail CX: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
4 min read
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
2 min read
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
3 min read
Cultivating Trust in Times of Change with Jeanne Bliss
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
2 min read
Experiences that Matter - Volume II
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...