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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Hotel & Hospitality

Four Ways to Improve Your Hotel Operations

In a fast-paced industry like hospitality, success is dependent on timely execution. But,...

How to Use Mobile Forms to Improve Guest Experience at Your Hotels

Operating a hotel chain is a complex, fast-paced job. At every hotel, there are numerous people...

How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels

In order to remain competitive in the hospitality industry, hotels must have a strong...

How to Leverage Hotel Mystery Shopping to Improve Guest Experience

Businesses in the hospitality industry do more than sell products or services - their customers...

GEM Series: Three Solutions for Hotel Guest Experience Management

Customer experience (CX) has become a top priority for almost all B2C companies today. Their...

Are You Doing These 4 Important Hotel Checks?

Hotel guests want to check out with a memorable experience. The quality of their room, view,...

How to Build Efficient Teams With Hotel Housekeeping Checklists

Cleanliness is one of the first things guests notice about a hotel - making housekeeping a top...

Streamline Issue Management with Hotel Maintenance Checklists

Maintaining a clean, functioning hotel property and amenities plays a big role in your guest’s...