2 min read
Why You Should Revisit Your Mystery Shopping Program
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...
Mystery Shopping (5)
1 min read
What Is Mystery Shopping: An Introduction
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
3 min read
Mystery Shopping Tips
Mystery shopping is a great way to measure your customer experience and learn how well your locations are following brand standards. A lot of thought...
2 min read
Tips for Mystery Shoppers
Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your income, there are a few...
Suggestions For Being A Great Mystery Shopper [Infographic]
Mystery shopping can be a perfect way to earn some extra income, and try new activites - all in your free time! While it's pretty easy to sign up and...
3 min read
Crowdsourcing: A New Alternative to Measure Customer Experience
Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how your company is executing?...
2 min read
What Do Your Mystery Shopping Scores Mean?
When mystery shopping your stores, the areas that you measure and the questions you ask largely affect your scores - so it's crucial to make sure...
2 min read
Leading Strategies from the 2016 Gas and Convenience Mystery Shop
For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and convenience chains in the...
4 min read
11 Things You'll Learn from Restaurant Mystery Shopping
Restaurant mystery shopping programs focus specifically on measuring your business’s performance and evaluating all aspects of the dining experience....