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How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
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In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
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As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
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Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
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The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
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When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
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If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
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When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
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Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...