6 min read
Top Tips to Craft the Best Mystery Shopping Program
Mystery shopping works. But, to reap the rewards, you need the right program, the right questions, and the right partner.
6 min read
Mystery shopping works. But, to reap the rewards, you need the right program, the right questions, and the right partner.
3 min read
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more, whereas a negative one can lose...
2 min read
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
2 min read
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
4 min read
Guest post by Jim Bass, Designing the Difference
1 min read
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
6 min read
Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
3 min read
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...