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Mystery Shopping (5)

Restaurant Mystery Shopping [Infographic]

When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...

Business professional looking at too much customer experience data

Convenience and Gas Mystery Shopping [Infographic]

At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...

Revisit Your Mystery Shopping Program

2 min read

Why You Should Revisit Your Mystery Shopping Program

When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...

1 min read

What Is Mystery Shopping: An Introduction

Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...

mystery shopping tips

3 min read

Mystery Shopping Tips

Mystery shopping is a great way to measure your customer experience and learn how well your locations are following brand standards. A lot of thought...

Tips Mystery Shoppers

2 min read

Tips for Mystery Shoppers

Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your income, there are a few...

Suggestions Mystery Shopper

Suggestions For Being A Great Mystery Shopper [Infographic]

Mystery shopping can be a perfect way to earn some extra income, and try new activites - all in your free time! While it's pretty easy to sign up and...

3 min read

Crowdsourcing: A New Alternative to Measure Customer Experience

Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how your company is executing?...

2 min read

What Do Your Mystery Shopping Scores Mean?

When mystery shopping your stores, the areas that you measure and the questions you ask largely affect your scores - so it's crucial to make sure...