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Mystery Shopping (4)

What should your mystery shopping scores be-2

1 min read

Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...

Mystery shopping & Customer Satisfaction surveys

1 min read

Improve Customer Experience with Mystery Shopping & CSAT Surveys

When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...

2 min read

The Key to Effective Mystery Shopping: Understanding Your Customer

Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...

PETRO-CONVENIENCE MYSTERY SHOPPING

Petro-Convenience Mystery Shopping [Infographic]

In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...

Mystery Shopping For Multi-store Retail Brands

Retail Mystery Shopping [Infographic]

The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...

CSAT Surveys and Mystery Shopping

2 min read

CSAT & Mystery Shopping: Better Together

If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...

Mystery Shopping For Hotels

2 min read

How to Leverage Hotel Mystery Shopping to Improve Guest Experience

Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...

Restaurant Mystery Shopping [Infographic]

When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...

Business professional looking at too much customer experience data

Convenience and Gas Mystery Shopping [Infographic]

At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...

Revisit Your Mystery Shopping Program

2 min read

Why You Should Revisit Your Mystery Shopping Program

When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...