3 min read
4 Ways Restaurant Mystery Shopping Improves Customer Experience
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
3 min read
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
1 min read
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
2 min read
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...
2 min read
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
2 min read
Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...
When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...