6 min read
Eye-Openers on Tobacco Compliance from the 2025 Age Verification Study
Walk into any convenience store today and you’ll still find tobacco products front and center. And for now, that makes sense.
Mystery Shopping (3)
2 min read
How Shake Shack Leveraged Guest Insights for Smarter Packaging
Curious to learn how Shake Shack leveraged data and guest feedback to guide packaging decisions, avoid costly missteps, and support their aggressive...
6 min read
Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?
A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile...
7 min read
Are Your Retail Innovations Delivering? Let Mystery Shopping Decide
You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...
6 min read
How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions
The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...
5 min read
AI in Customer Experience: The Future of Drive-Thru Efficiency
As the leading benchmark for drive-thru execution standards, our Annual Drive-Thru Study examined a rapidly evolving area: the impact of AI on...
7 min read
12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
How Intouch Boosts Retail Merchandising For a Global CPG Brand
Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
4 min read
Restaurant Trends: A Dive Into Emerging Experiences 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...
3 min read
Grocery Store Customer Experience: A Brief Insight
As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...