Changes in Consumer Habits
We want to help you connect with your customers, but their needs are changing faster than ever before. That's why we launched our bi-annual consumer habits reports.
Why release these?
The COVID-19 pandemic has impacted the lives of people around the world. In order to better understand how the pandemic has affected the realm of customer experience management, we surveyed consumers to better understand their concerns and priorities, and how behaviors have changed. Below we've compiled our findings into three parts based on the industries we analyzed: Convenience Stores and Gas Stations, Restaurants and Food Service Establishments, and Retail.
In this fourth edition of our top-rated field study, Changes in Consumer Habits, we dive into how consumers are adapting to the 'new normal'.
In this third edition of our top-rated field study, Changes in Consumer Habits, we take a look back over the past 12 months to explore how customer expectations have changed.
In this second edition of our top-rated field study, Changes in Consumer Habits, we compare how expectations have changed and the evolution of the relationship between businesses and their customers.