With all of your data centralized in one place, you can easily identify correlations between your customer feedback and operational data.
Discover the "why" behind customer delight and disappointment so you can drive improvement.
Role and location-based dashboards put the right insights into the right hands, so everyone at your organization can focus on the customer experience analytics that they care about most.
With advanced filters you can slice and dice your data by date, cycle, hierarchy, location attributes and more.
Stay up-to-date on top opportunities and areas in need of focus, at the location or organization level with robust, real-time reports. Take action by assigning action plans to anyone on in your organization.
View location performance with score cards, average scores and program comparisons of mystery shopping, customer satisfaction and audit results.