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In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’ expectations, how you can roll out programs to meet them and continually evolve and adapt these...
3 min read
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
2 min read
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
2 min read
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
3 min read
This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in...
3 min read
At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future...
2 min read
At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better...
2 min read
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
2 min read
Intouch Customer Success Stories At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant,...
4 min read
The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods....
