1 min read
2019 In The Rear View
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
3 min read
Keys to Cultivating Loyalty Part 2: Designing Great Experiences
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Employee Experience – Good for Employees, Good for Business
Guest Post by Annette Franz, CCXP
4 min read
The Key to Cultivating Loyalty Part 1: Action Customer Feedback
Guest post by Jim Bass, Designing the Difference
4 min read
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...
2 min read
Sun's out, new features out
We are always perfecting Intouch products based on your feedback, and now it's easier than ever to stay on top of your operations. Read below to...
3 min read
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...
1 min read
Learn How to Develop a Journey Mindset
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting...