4 min read
The Customer Experience You Didn't Know About
Guest Post by Colin Shaw, Beyond Philosophy
3 min read
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...
2 min read
Drive CX Business Value at CXPA Insight Exchange 2018
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...
2 min read
Goodbye Winter, Hello New Features
This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...
5 min read
Six Tech Essentials to Streamline Your Restaurant’s Operations
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu
4 min read
Simple Tricks to Keep Trade Show Attendees Focused on Your Booth
Guest Post by Lee Becknell, Digital Marketing Manager for Pinnacle Promotions When you’re working at a trade show, meeting hundreds of people a day...
4 min read
Moments that Matter: Your Journey Mapping Questions Answered
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...
3 min read
How to Analyze Qualitative Customer Feedback
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
1 min read
IntouchCheck: New Year, New Features
We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our...