3 min read
As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this...
2 min read
As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in...
2 min read
Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
1 min read
3 min read
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
1 min read
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
3 min read
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Guest Post by Annette Franz, CCXP
4 min read
Guest post by Jim Bass, Designing the Difference
