4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and incorporating insights into business decisions. The important word to focus on in this definition...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
3 min read
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
2 min read
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
1 min read
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...
4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
5 min read
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
4 min read
Consider the amount of time that goes into planning a successful trade show exhibit. You spend all those hours designing your booth, promoting a...
11 min read
We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an executive search firm based in Sarasota, FL. We learned...
