3 min read
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to retain their clientele. Without a shred of doubt, the long-term success of your business greatly depends...
1 min read
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
3 min read
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
2 min read
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
1 min read
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...
4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
