3 min read
Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as the introduction of entirely new concerns when we were plunged into a global pandemic. In-store...
3 min read
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...
2 min read
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...
1 min read
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
2 min read
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
4 min read
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
2 min read
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
2 min read
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
3 min read
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
2 min read
This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
