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With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for businesses and consumers alike to know what to expect. Grocery stores have seen customer satisfaction wane...
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As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
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As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
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This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
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Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
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In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
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Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
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Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
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At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
