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As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater impact on customer loyalty than ever before. And the challenge of ensuring that operational and brand...
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This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
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Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
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In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
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Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
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Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
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At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
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This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in...
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At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future...
