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IntouchCheck: New Year, New Features
We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our latest and greatest IntouchCheckTM features.
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4 Steps to Improve Your Franchise's Customer Experience
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
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What You Need to Know About Mystery Shopping in Under 90 Seconds
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
7 Reasons Why Your VoC Program Is Not Improving Customer Experience
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
How Cannabis Retailers Can Responsibly Sell Marijuana
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
3 min read
Delivering a Seamless CX: Lessons from Forrester CX SF
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
4 min read
3 Ways for Convenience Stores to Collect More Feedback
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
2 min read
How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
1 min read
Mobile Apps: How Top QSR and Convenience Store Brands Measure Up
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...