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Six Tech Essentials to Streamline Your Restaurant’s Operations
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu
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Simple Tricks to Keep Trade Show Attendees Focused on Your Booth
Guest Post by Lee Becknell, Digital Marketing Manager for Pinnacle Promotions When you’re working at a trade show, meeting hundreds of people a day...
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Moments that Matter: Your Journey Mapping Questions Answered
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...
3 min read
How to Analyze Qualitative Customer Feedback
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
1 min read
IntouchCheck: New Year, New Features
We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our...
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4 Steps to Improve Your Franchise's Customer Experience
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
1 min read
What You Need to Know About Mystery Shopping in Under 90 Seconds
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
7 Reasons Why Your VoC Program Is Not Improving Customer Experience
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...