2 min read
Companies today have done a good job at listening and keeping a pulse on the voice of their customers (VoC). Whether it’s listening through social media, online reviews, mystery shopping, surveys, sales and call center data - the list of listening...
2 min read
As we see continued rapid growth in the construction industry, with predictions suggesting real outputs upwards of $1.2 trillion by 2020, one...
2 min read
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
3 min read
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
3 min read
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
1 min read
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
