4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do That To Your Mother?” she provides companies with the knowledge and tools to cut through processes...
5 min read
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
4 min read
Consider the amount of time that goes into planning a successful trade show exhibit. You spend all those hours designing your booth, promoting a...
11 min read
We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an executive search firm based in Sarasota, FL. We learned...
5 min read
It’s no secret that the restaurant business is incredibly competitive. Your customers have countless choices, so it can be challenging to create a...
4 min read
It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for...
3 min read
In the age of the customer, it’s critical for businesses to remain customer-focused to continue improving their customer experience (CX), while still...
6 min read
Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
1 min read
In most business models today, operations teams run the-day to-day aspects of the business and ensure the delivery of efficient service that meets...
4 min read
Last week, we attended Forrester’s 2018 CX NYC Forum. The two-day forum was filled with informative sessions held by Forrester’s customer experience...
