1 min read
Employee Engagement: The Most Important Link in Your CX Chain
In most business models today, operations teams run the-day to-day aspects of the business and ensure the delivery of efficient service that meets...
Ongoing Education (3)
2 min read
Use Technology to Improve Long-term Construction Worker Safety
As we see continued rapid growth in the construction industry, with predictions suggesting real outputs upwards of $1.2 trillion by 2020, one...
1 min read
LiaCX Customer Experience Management Software [Video]
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
Top Takeaways from CXPA Insight Exchange 2018
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
How to Create a CX Approach for Maximum Impact [White Paper]
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
Customer Experience: An Interview with Jim Tincher (Part 2)
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
4 min read
Customer Experience: An Interview with Jim Tincher (Part 1)
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
1 min read
Customer Experience Management: What Every CX Leader Should Know
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
2 min read
Why You Need Checklists in the Workplace
During World War II, when the new B-17 bomber was introduced, one of the star aviators crashed the aircraft during its demonstration flight. The U.S....
3 min read
Department Stores: The Retail Decline
From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in...