5 min read
Cast Your Line: Top 6 Methods to Disseminate Your Survey
So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want...
Tips & Tricks (2)
3 min read
Get More Out of Your CX Programs with IntouchSurvey™
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...
2 min read
5 Tips for Getting Real Results from Virtual Audits
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...
4 min read
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
2 min read
How Surveys Help Restaurants Perfect the Customer Experience
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
2 min read
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
3 min read
Cultivating Trust in Times of Change with Jeanne Bliss
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
2 min read
Top 5 Tips for Better CX Program Measurement
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
2 min read
Do Something Great with Customer Feedback (Webinar Recap)
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
2 min read
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”