3 min read
4 Steps to Improve Your Franchise's Customer Experience
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
Tips & Tricks (4)
1 min read
What You Need to Know About Mystery Shopping in Under 90 Seconds
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
7 Reasons Why Your VoC Program Is Not Improving Customer Experience
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
Tips for Successful Trade Show Lead Nurturing
Consider the amount of time that goes into planning a successful trade show exhibit. You spend all those hours designing your booth, promoting a...
6 min read
3 Ways to Get the Most Value out of Your Mystery Shopping Program
Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
4 min read
Three Customer Experience Lessons from Forrester’s CX NYC Forum
Last week, we attended Forrester’s 2018 CX NYC Forum. The two-day forum was filled with informative sessions held by Forrester’s customer experience...
2 min read
How to Take Action on Your Customer Experience Data
Companies today have done a good job at listening and keeping a pulse on the voice of their customers (VoC). Whether it’s listening through social...
2 min read
What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
1 min read
Guide: What Should Your Mystery Shopping Scores Be? [Infographic]
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...