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Navi Vaid

Sr. Director Business Development

Prepare Your Business For The Holiday Weekend

3 min read

How To Prepare for Canada Day & Independence Day

On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all of the celebrations taking place, retail stores and restaurants experience larger crowds than usual...

3 min read

Are You Getting the Most out of Your Mobile Forms Software?

If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across your organization. If...

VoE Employee Feedback

3 min read

VoE: How Employee Feedback Contributes to Your CEM Program

While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...

CXM Maturity Series

1 min read

CXM Maturity Series: Does Your CX Need to Evolve?

Achieving great customer experience (CX) is becoming more and more challenging for multi-location businesses. Not only are these companies...

Why Mobile Forms Trump Paper [Infographic]

Some of the costs associated with paper data collection and filing processes are hidden from your business. If you're considering investing in...

3 min read

CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be even stronger. This is one...

1 min read

Mobile Forms: FAQs

If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions about how the process...

2 min read

Why Customer Feedback is Vital to Your Business

Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...

2 min read

How to Improve Retail Operations with Mobile Forms

Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From ensuring merchandise and...

4 min read

Six Voice of the Customer Best Practices

Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...