5 min read
The Many Types of Mystery Shopping
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but across multiple channels.
6 min read
5 Key Steps to Launching a Mystery Shopping Program
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
7 min read
How Much Does a Mystery Shopping Program Cost?
If you’re researching mystery shopping costs, you’re likely trying to answer a very practical question: “What will it take to measure our customer...
3 min read
No More Winging It: How Alpaca Chicken Used Video Insights to Improve QA and Ensure Everyone Eats Happy
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and...
6 min read
Top 5 Mystery Shopping Programs for Banking and Financial Services
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
Does Friendly Service Decide Whether Pizza Customers Reorder?
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...
6 min read
7 Mystery Shopping Programs for the Automotive Industry
If you run automotive operations, you know about the phone calls asking about availability, online inquiries about pricing, service appointments...
6 min read
Pizza Trends: The Impact of Third-Party Delivery
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
8 min read
Pizza Trends Shaping Delivery and Carryout in 2026
“The pizza guy has got 30 minutes to get here!” A line almost every pizza lover heard in the 80s and 90s. Once that idea also got mixed into pop...
6 min read
How to Measure the ROI of Your Mystery Shopping Program
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at...