2 min read
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the competition. But to succeed in CX, you need the right tools to listen to your customers, interpret data, and...
3 min read
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
3 min read
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
1 min read
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
4 min read
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....
