1 min read
Guide: What Should Your Mystery Shopping Scores Be? [Infographic]
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each of your locations.
3 min read
Four Ways to Improve Your Hotel Operations
In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...
5 min read
Four Ways You Can Lower Restaurant Labor Costs
Regardless of theme, size, geographic location, or target clientele, all restaurants have one major concern in common: labor costs.
2 min read
3 Ways Restaurants Can Handle a Minimum Wage Increase
One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff...
2 min read
The Best of the Intouch Insight Blog 2017: Our Top 10 Posts
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new content in store for you in 2018 - but before we get...
1 min read
How Mobile Checklists Improve Retail Execution [Infographic]
In a retail environment, employees frequently have recurring tasks that need to be completed on a regular basis. Without a tool in place we risk...
3 min read
Prepare Your Stores for Boxing Day and the Holiday Season
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...
2 min read
Why You Need Checklists in the Workplace
During World War II, when the new B-17 bomber was introduced, one of the star aviators crashed the aircraft during its demonstration flight. The U.S....
1 min read
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
2 min read
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...