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It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points; pulse surveys of everyday consumers across North America on a wide range of issues affecting customer...
4 min read
A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more...
At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our...
2 min read
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
2 min read
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
2 min read
Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
1 min read
At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...
2 min read
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
3 min read
Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
