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Monthly Newsletter!

2 min read

Incorporating Customer Feedback in your Business Planning

“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”

Experiences that matter - thank you

2 min read

Experiences that Matter

Intouch Customer Success Stories

At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant, hospitality, petro-convenience, and grocery. Over the past few weeks, we’ve watched our customers tackle...

protecting your brand by harnessing consumer intent

4 min read

Protecting Your Brand by Harnessing the Power of Consumer Intent

The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods. Remember popping out for a leisurely dinner with friends? Now, delivery or take-out is a must if you don’t...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 1)

As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to...

mobile inspection software to success in the age of covid-19

2 min read

How to Succeed in the Age of Covid-19

As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in retail, petro-convenience, shipping and delivery, are getting creative, reconsidering how to continue to serve...

customer experience management strategy

2 min read

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start. We sat down with experts Andrew Balchin, Process Integration Manager at Parkland Fuel Corporation, and...

Blended approach to Customer Experience Management

3 min read

Why You Need A Blended Approach to CEM

We have good news and bad news.

As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an effective customer experience management (CEM) strategy in place...
Customer Experience Management Toolkit

1 min read

Your Guide to Mastering CX in 2020

January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and dry January doesn’t lend itself particularly well to a weekend away with your pals. As spending and...

Look back at 2019 at Intouch Insight

1 min read

2019 In The Rear View

The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.