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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

3 min read

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned subscription plans.

Top 5 tips to ensure your program’s success

2 min read

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...

Stay Focused

1 min read

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...

Learn what retailers sshuld focus on to increase the ROI of CX programs

2 min read

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

Top five lessons we can use to bolster customer experience for the year to come

4 min read

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...

The key outcomes of Intouch Insight’s recent study on Changes in Consumer Habits

2 min read

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...

Pizza in an open delivery box

2 min read

How Surveys Help Restaurants Perfect the Customer Experience

As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...

3 min read

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...

Highlighting new trends

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...

Key CX tools in our arsenal to help you build your own

2 min read

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...