3 min read
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!In addition to crowning the winner of this year's Intouch Insight-CSP Magazine...
2 min read
If you've followed our blog you’ll know that mystery shopping is one of the main channels we recommend for customer experience measurement. But who...
2 min read
As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it...
3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
3 min read
At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several...
7 min read
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...
3 min read
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose...
3 min read
Constant improvement is the name of the game! At Intouch Insight, we want to provide you with great products that drive efficiency for your...
2 min read
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...
5 min read
So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want...
