2 min read
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
2 min read
Experiences that Matter
Intouch Customer Success Stories
At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant, hospitality, petro-convenience, and grocery. Over the past few weeks, we’ve watched our customers tackle...
4 min read
Protecting Your Brand by Harnessing the Power of Consumer Intent
The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods. Remember popping out for a leisurely dinner with friends? Now, delivery or take-out is a must if you don’t...
3 min read
Measuring Customer Experience During a Global Crisis (Part 1)
As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to...
2 min read
How to Succeed in the Age of Covid-19
As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in retail, petro-convenience, shipping and delivery, are getting creative, reconsidering how to continue to serve...
2 min read
Building a Solid Foundation for Your CEM Strategy
Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start. We sat down with experts Andrew Balchin, Process Integration Manager at Parkland Fuel Corporation, and...
1 min read
Celebrating Inclusivity at Intouch Insight
3 min read
Why You Need A Blended Approach to CEM
We have good news and bad news.
As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an effective customer experience management (CEM) strategy in place...
1 min read
Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and dry January doesn’t lend itself particularly well to a weekend away with your pals. As spending and...
1 min read
2019 In The Rear View
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.