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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

The pros and cons to the top 6 methods to disseminate your survey.

5 min read

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want without making them a chore to answer and adjusted the look and feel so it’s just a joy to look at....

CX technology top-ups that you have been waiting for.

4 min read

It’s a New Dawn! It’s a New Day! It’s Product Updates for May!

At Intouch Insight, we’re constantly working on new features to make our products even better. And this month has been no exception. We’ve rolled out...

Changes in consumer habits in the restaurant industry

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...

All about IntouchSurvey™ subscription plans

3 min read

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...

Top 5 tips to ensure your program’s success

2 min read

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...

Stay Focused

1 min read

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...

Learn what retailers sshuld focus on to increase the ROI of CX programs

2 min read

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

Top five lessons we can use to bolster customer experience for the year to come

4 min read

Lessons from 2020

Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...

The key outcomes of Intouch Insight’s recent study on Changes in Consumer Habits

2 min read

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...