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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Take your CX improvements to the next level with new integrations and enhancements.

2 min read

CX Tech Top-ups: Three feature updates!

As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it easier to get more from the tools you use everyday! This month, we have launched several new features...

Strategies for Customer Experience Management

3 min read

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...

New CX Technology updates to Intouch Platform,  IntouchSurvey™, and IntouchCheck™

3 min read

CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several...

Mystery Shopping and Operational Audits - A Holistic Solution To Improve Customer Experience

3 min read

Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose...

Product updates and new additions to our CX technology

3 min read

Level Up Your CX Game with Feature Enhancements for June

Constant improvement is the name of the game! At Intouch Insight, we want to provide you with great products that drive efficiency for your...

Factors that play a role in your survey response rate

2 min read

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...

The pros and cons to the top 6 methods to disseminate your survey.

5 min read

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want...

CX technology top-ups that you have been waiting for.

4 min read

It’s a New Dawn! It’s a New Day! It’s Product Updates for May!

At Intouch Insight, we’re constantly working on new features to make our products even better. And this month has been no exception. We’ve rolled out...

Changes in consumer habits in the restaurant industry

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...