2 min read
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to...
3 min read
Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
1 min read
Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...
2 min read
With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
2 min read
The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...
2 min read
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
3 min read
All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...
4 min read
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
