4 min read
Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and operational compliance, leading to an overall increase in sales from three to five percent all-day...
5 min read
As the leading benchmark for drive-thru execution standards, our Annual Drive-Thru Study examined a rapidly evolving area: the impact of AI on...
3 min read
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
3 min read
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...
6 min read
With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.
7 min read
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
2 min read
At Intouch, we are committed to continuously improving our platform to meet the evolving needs of our clients. This month, we’re excited to introduce...
10 min read
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
2 min read
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper...
