7 min read
7 Must-Have CX Software Features You Can't Ignore
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can make all the difference.
10 min read
Customer Retention Matters: 5 Strategies for Long-Term Success
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
2 min read
CX Tech Top-ups: New Enhancements in Intouch Intelligence!
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper...
3 min read
Unveiling Key Online Shopping Trends for 2024
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
3 min read
How Intouch Boosts Retail Merchandising For a Global CPG Brand
Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
3 min read
How High's Consistently Achieves CX Goals With Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
7 min read
Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
2 min read
CX Tech Top-ups: IntouchCheck® Updates and New Templates!
This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the...
3 min read
Parkland Partners With Intouch to Transform C-Store CX
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...