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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Pizza in an open delivery box

2 min read

How Surveys Help Restaurants Perfect the Customer Experience

As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to traditional feedback mechanisms between restaurants and patrons have resulted in the loss of customer...

3 min read

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...

Highlighting new trends

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...

Key CX tools in our arsenal to help you build your own

2 min read

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...

Cultivating Trust in Times of Change

3 min read

Cultivating Trust in Times of Change with Jeanne Bliss

Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...

webinar recap customer feedback

2 min read

Do Something Great with Customer Feedback (Webinar Recap)

Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...

#experiencesthatmatter

2 min read

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...

3 key takeaways on how COVID-19 has impacted convenience stores and gas stations

3 min read

Changes in Consumer Habits | Convenience Stores and Gas Stations

This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in...