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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    CX

    Customer Experience Measurement: 16 KPIs the Pros are Tracking

    Ask any customer experience (CX) professional and they’ll tell you that great customer...

    Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

    Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...

    Virtual Mystery Shopping Do’s and Don’ts in 2021

    Keeping experiences consistent, both in-person and online has never been more important. Over...

    The 3 I's of Retail CX: Intelligence, Improvement and Impact

    The CX world has been turned on its head. Even before the global pandemic changed customer...

    Lessons from 2020

    Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

    How Grocery Stores Can Best Use Customer Feedback

    With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

    Making Great Experiences Happen | CX Day 2020

    Every year, the first Tuesday in October marks a very special day for our global community. CX...