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Intouch Insight's 2022 Drive-Thru Study
The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru...
Data & Reports (5)
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Fall 2022 Mobile Ordering Trends
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their...
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Coffee: A Hot Commodity for Convenience Stores
Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the...
3 min read
Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022
Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated just how nimble they can be by rolling out new...
3 min read
Consumer Habits: Aligning Restaurants with the ‘New Normal’
As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food....
3 min read
Consumer Habits: What Retailers Need to Know for the Holidays
Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your...
3 min read
Consumer Behavior & COVID Adjustments in Convenience Stores
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference...
3 min read
Consumer Habits: A Retrospective for Restauranteurs
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...
3 min read
Consumer Habits: Lessons Learned During a Year of Uncertainty
Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...
3 min read
Measuring Customer Experience During a Global Crisis (Part 2)
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...