3 min read
Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022
Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated just how nimble they can be by rolling out new...
Data & Reports (5)
3 min read
Consumer Habits: Aligning Restaurants with the ‘New Normal’
As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food....
3 min read
Consumer Habits: What Retailers Need to Know for the Holidays
Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your...
3 min read
Consumer Behavior & COVID Adjustments in Convenience Stores
After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference...
3 min read
Consumer Habits: A Retrospective for Restauranteurs
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...
3 min read
Consumer Habits: Lessons Learned During a Year of Uncertainty
Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...
3 min read
Measuring Customer Experience During a Global Crisis (Part 2)
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
2 min read
Experiences that Matter - Volume II
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
3 min read
Changes in Consumer Habits | Convenience Stores and Gas Stations
This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in...
3 min read
Changes in Consumer Habits | A Look at the Restaurant Industry
At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future...