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Petro-Convenience

Are C-Stores Carryout Contenders in the Pizza Industry?

5 min read

Pizza Trends: Are C-Stores Carryout Contenders?

In most major metropolitan markets, grabbing a pizza at a gas station can feel like a last resort. Sure, it's convenient, but more consumers don't...

Measuring C-Store Technologies using Mystery Shopping

5 min read

Can Mystery Shopping Prove Your C-Store Tech Actually Delivers?

A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Another’s mobile...

2 min read

Key Insights for Enhancing Customer Experience at Travel Centers

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...

Third-party delivery trends

3 min read

Third-Party Delivery Trends: What’s Driving Customer Satisfaction?

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...

2 min read

How High's Consistently Achieves CX Goals With Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...

Tobacco Compliance: Age Verification Study 2024

4 min read

Tobacco Compliance: Insights From the Age Verification Study 2024

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...

2024 Convenience store trends report

4 min read

C-Store Trends: Insights Into the Future of Convenience Stores

Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!

2 min read

Parkland Partners With Intouch to Transform C-Store CX

Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...

2 min read

Coffee Customers are Thirsty for More

Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey...

2 min read

Are Kum & Go and Del Taco Doing Loyalty Programs Right?

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...