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Survey Tools (2)

boost survey response rates

4 min read

7 Proven Strategies to Boost Survey Response Rates

Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....

voice of the employee blog

4 min read

7 Reasons Why Your VoC Program Is Not Improving Customer Experience

According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...

Woman pumping gas at a convenience store

4 min read

3 Ways for Convenience Stores to Collect More Feedback

Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...

Mystery shopping & Customer Satisfaction surveys

1 min read

Improve Customer Experience with Mystery Shopping & CSAT Surveys

When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...

Improving Guest Loyalty Using CSAT Surveys

1 min read

How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels

In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...

CSAT Surveys and Mystery Shopping

2 min read

CSAT & Mystery Shopping: Better Together

If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...

VoE Employee Feedback

3 min read

VoE: How Employee Feedback Contributes to Your CEM Program

While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...

Survey Questions

2 min read

How To Create The Most Effective Survey Questions

When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...

2 min read

Why Customer Feedback is Vital to Your Business

Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...

2 min read

CSAT Survey Best Practices

What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...