2 min read
How Grocery Stores Can Best Use Customer Feedback
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
Survey Tools (2)
2 min read
How Surveys Help Restaurants Perfect the Customer Experience
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
2 min read
Changes in Consumer Habits During the COVID-19 Pandemic
This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
3 min read
How to Analyze Qualitative Customer Feedback
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
7 Reasons Why Your VoC Program Is Not Improving Customer Experience
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
3 Ways for Convenience Stores to Collect More Feedback
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
1 min read
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
1 min read
How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...
2 min read
CSAT & Mystery Shopping: Better Together
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...