4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
1 min read
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...
2 min read
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
3 min read
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
2 min read
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
2 min read
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
2 min read
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...