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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Mystery Shopping and Operational Audits - A Holistic Solution To Improve Customer Experience

3 min read

Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose them for good. Understanding how your brand is perceived has never been more critical.

Product updates and new additions to our CX technology

3 min read

Level Up Your CX Game with Feature Enhancements for June

Constant improvement is the name of the game! At Intouch Insight, we want to provide you with great products that drive efficiency for your...

Factors that play a role in your survey response rate

2 min read

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...

The pros and cons to the top 6 methods to disseminate your survey.

5 min read

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want...

CX technology top-ups that you have been waiting for.

4 min read

It’s a New Dawn! It’s a New Day! It’s Product Updates for May!

At Intouch Insight, we’re constantly working on new features to make our products even better. And this month has been no exception. We’ve rolled out...

Changes in consumer habits in the restaurant industry

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...

All about IntouchSurvey™ subscription plans

3 min read

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...

Top 5 tips to ensure your program’s success

2 min read

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...

Stay Focused

1 min read

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...