Skip to the main content.
Subscribe to our newsletter


Tips, tricks, and best practices to help you deliver the best experiences to your customers!


Receive the latest articles directly to your inbox with our monthly newsletter.


Monthly Newsletter!

Celebrating inclusivity at Intouch Insight

1 min read

Celebrating Inclusivity at Intouch Insight

Blended approach to Customer Experience Management

3 min read

Why You Need A Blended Approach to CEM

We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...

Customer Experience Management Toolkit

1 min read

Your Guide to Mastering CX in 2020

January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...

Look back at 2019 at Intouch Insight

1 min read

2019 In The Rear View

The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.

Cultivating loyalty with CX programs

3 min read

Keys to Cultivating Loyalty Part 2: Designing Great Experiences

Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...

Employee experience

4 min read

Employee Experience – Good for Employees, Good for Business

Guest Post by Annette Franz, CCXP

Employee's role in customer experience

4 min read

Maximizing the Employee's Role in the Customer Experience

We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...

Latest features released for Intouch Platform Summer 2019

2 min read

Sun's out, new features out

We are always perfecting Intouch products based on your feedback, and now it's easier than ever to stay on top of your operations. Read below to...

Mystery shopping drives real change

3 min read

How Mystery Shopping Delivers Real Change

Guest Post by Jeannie Walters, CCXP